F.A.Q.

PointWorthy FAQ for Donors

How does PointWorthy work?
Who uses PointWorthy?
Can donors donate to the charity of their choice, even if the non-profit has not yet signed up with PointWorthy?
What if I have a problem making a donation?
Is donor information shared with the organizations that receive donations through PointWorthy?
How do I view my Giving History?
When will the charity receive the money that I have donated?
How does my donation get to the organization I have chosen?
Will I receive a donation confirmation once the money has been sent?
Are donations safe and secure?
Are donations using rewards points tax deductible?
What are the fees involved in processing the points and disbursing the donation?
Can donors make a donation as a gift or in memory of someone?
How Do Gift Donations Work?
Can donors make an anonymous donation?
Can a donation be canceled?
Is there a minimum donation amount?
CWhat happens to my donation if the charity is not available or no longer accepting donations?
Can donors make a donation without creating an account?
How is donor privacy protected?
Is donor information collected on the site shared with the organization to which a donation is being made through PointWorthy?
What efforts are made to prevent fraud?

PointWorthy FAQ for Donors

How does PointWorthy work?

PointWorthy is a payments network that makes it possible for consumers or businesses to use loyalty reward points to make cash donations to thousands of local, regional or national charities.

PointWorthy is not just a button on a website, it is a full payments network. It connects the consumer's loyalty program to thousands of organizations, converts points to cash, clears the transaction with all the parties, disburses the funds to the charities and maintains all of the donation records securely for compliance and accounting.

Donations can be made on participating reward provider's websites or at the PointWorthy website (www.pointworthy.com). They can also be made through a charity's website (by adding a widget that takes a user to your organization's landing page inside of PointWorthy).

Who uses PointWorthy?

Consumers who want to contribute to a cause they believe in by taking advantage of loyalty reward points that they have been given.

Companies who collect points through their employee's use of corporate credit cards and who want to use those points in a worthy way by donating them to charity

Non-Profits who want to enable their supporters to donate loyalty reward points as cash.

Fundraising Service Providers who want to help their customers take advantage of the billions of Dollars of loyalty reward points that are distributed every year.

Loyalty Rewards Providers (financial service firms, hospitality companies, airlines and others) others can use it to give their members more ways to use their points as a currency for the things they care about, including charitable contributions.

Can donors donate to the charity of their choice, even if the non-profit has not yet signed up with PointWorthy?

Donors can indeed donate to most causes because PointWorthy uses IRS lists to offer donors the widest selection of potential charities to which they can send money. Just look up the charity you want to donate to by: Name, EIN, and Location or use the filters that we offer.

What if I have a problem making a donation?

If you have any problems or questions, please email us, use our help and tips links or open a ticket in our Resolution Center and we will help resolve the problem.

Is donor information shared with the organizations that receive donations through PointWorthy?

PointWorthy only shares the contact information that the Donor selects to share in the My Basket page. Aside from passing that information to the nonprofit, PointWorthy makes every effort to respect and protect your privacy. We will, therefore, never sell, trade or rent your personal information to other individuals or companies. All of the information that you provide is used specifically to complete the donations you request. If you do not wish send any personal information, including your name and contact information with the charity or charities you support through PointWorthy you should leave "un-checked" the contact information sharing options under My Basket and your request will be honored by not disclosing any information.

For more information, read PointWorthy's comprehensive Privacy and Security Policy.

How do I view my Giving History?

Your Giving History is located under My Account, which you can access by logging in using the user name and password you chose during registration. Once under My Account, click on the link called Donation History.

When will the charity receive the money that I have donated?

Donation checks are processed once a month on the 10th of the month following the date when a donation becomes active. As an example, if a donation is made on March 19th, PointWorthy will send the funds by April 10th The confirmation you receive when the donation becomes active should be sufficient to serve as a receipt for tax purposes.

How does my donation get to the organization I have chosen?

Contributions are made to Make My Donation, Inc, a 501(c)(3) charitable organization operating a donor-advised fund which then issues a charitable grant to the identified charity/charities.

Will I receive a donation confirmation once the money has been sent?

Yes, once the donation has been processed, the donor will be able to print the receipt and PointWorthy will also send a receipt via email. The receipt will indicate that it is made to Make My Donation, Inc, a 501(c)(3) charitable organization operating a donor-advised fund which then issues a charitable grant to the identified charity/charities. Also, since all donations made through PointWorthy appear in your account, you can log into your account to view donations for any given year.

Are donations safe and secure?

Security on our system is provided by using Secure Sockets Layer (SSL), the standard security technology for establishing an encrypted link between a web server and a browser. In other words, by using SSL a temporary link is established between the server and website to ensure that all data passed between the web server and browsers remain private and integral. Your data will always be "encrypted" so it is unreadable to anyone outside of the transaction process. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. For more information, please read the PointWorthy Privacy & Security Policy.

In addition, PointWorthy's web site uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control and all information is stored in a secure database.

Are donations using rewards points tax deductible?

Yes. All charities on our network are tax-exempt and donations are fully deductible to the full amount allowed by law.

Note: Not all donations can be claimed as charitable deductions all of the time, even if the organization is registered as a nonprofit. Donors are advised to check with a tax professional on whether or not a deduction applies in each specific case.

What are the fees involved in processing the points and disbursing the donation?

However, PointWorthy's standard 10% processing fee will not be deducted from donations made by redeeming Hilton Honors Points because those fees will be covered by the Hilton Honors Program, meaning the entire donation made using Hilton Honors Points will be sent to the charity. 

Can donors make a donation as a gift or in memory of someone?

Charity is a great gift for every purpose and occasion. Donate in a friend's, family member's, client's or colleague's name to a cause that is aligned to their preference. It's a thoughtful gift that they're sure to appreciate. Donors may also designate a donation to a specific program or fund, all available once they add a charity to the checkout basket.

How Do Gift Donations Work?

After selecting a charity, the donor has the option to personalize the gift by filling-in the name of a friend or loved one in whose name the donation is to be made. To let someone know about the gift, PointWorthy provides the option to send an email notification to the friend or family member notifying them of the donation.

Can donors make an anonymous donation?

Yes, donating anonymously is an option; simply leave all contact sharing options un-checked. When an anonymous donation is made the charity will receive information about the donation amount but it will not receive the donor's name or any other contact information. Read more about user privacy rights in the PointWorthy Privacy and Security Policy.

Can a donation be canceled?

All donations made through PointWorthy are nonrefundable. However, all dispute inquiries should be directed to Customer Care

Is there a minimum donation amount?

Yes, the minimum donation amount that we can process is $10.00 (4,000 Hilton Honors Points)

What happens to my donation if the charity is not available or no longer accepting donations?

If a donation was made through Donate with Points and in the event that you have redeemed your Hilton Honors Points for a charity that is no longer accepting donations, is no longer approved by the IRS as a 501(c)(3) charitable organization or is no longer eligible for Donate with Points, PointWorthy will cancel your donation and process the cancelation in order to have your Hilton Honors Points credited back to your Honors account. You will receive a donation cancelation email informing you of this event.

If a donation was made using a PointWorthy e-Gift Card or Credit Card, the donation is non-refundable and in the event that you have used the PointWorthy e-Gift Card for a charity that is no longer accepting donations, is no longer approved by the IRS as a 501(c)(3) charitable organization, or is no longer in good standing with public regulators, another charity that meets high public accountability standards and whose mission is similar to the organization that you originally selected will be chosen and the money directed to that charity.

Can donors make a donation without creating an account?

As yet another way to ensure security for all of our members, this is not allowed. All donations require creating a PointWorthy account and an active Hilton Honors account are If the user wants to make a donation, both accounts must be created before checkout.

How is donor privacy protected?

We take privacy concerns very seriously. Because of this we give all individual donors full control over who receives their personal information, including: details about their transaction or any other personal information. We, therefore, do not use the personal information provided by individuals, except to complete the transaction. Donors may also choose to make their donation anonymously. We never sell, trade, or rent personal information to other individuals or companies. Read more about the PointWorthy Privacy and Security Policy.

When an account is created with PointWorthy the accountholder may receive occasional emails from us to update on topics of importance, like: point balances, charities, account changes or other developments that we consider relevant and noteworthy to each individual.

Links: This web site may contain links to other sites. Please be aware that PointWorthy is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Changes to the Policy: PointWorthy periodically reviews and updates our policy for communicating with you via occasional email updates. We will post any updates about that policy on our website. In addition, to ensure proper custodianship of any information provided to us, PointWorthy's web site uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control and all information is stored in a secure database.

Is donor information collected on the site shared with the organization to which a donation is being made through PointWorthy?

PointWorthy only shares the contact information that the Donor selects to share in the My Basket page..

Aside from passing that information to the nonprofit, PointWorthy makes every effort to respect and protect your privacy. We will, therefore, never sell, trade or rent your personal information to other individuals or companies. All of the information that you provide is used specifically to complete the donations you request. If you do not wish send any personal information, including your name and contact information with the charity or charities you support through PointWorthy you should leave Un-Checked the contact information sharing options under My Basket and your request will be honored by not disclosing any information.

For more information, read PointWorthy's comprehensive Privacy and Security Policy.

What efforts are made to prevent fraud?

PointWorthy takes every precaution to protect our users' information. When users submit sensitive information via the Web site, your information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as client number, credit card number or frequent flyer number), that information is encrypted and is protected with the best encryption software in the industry. We use Secure Sockets Layer (SSL) technology to keep donor's personal information as secure as possible. Secure Sockets Layer (SSL) is the standard security technology for establishing an encrypted link between a web server and a browser.

In addition PointWorthy has numerous controls in place to assist with the monitoring and prevention of fraud including identity verification for every transaction as well as the requirement of the CSC code and address validation in cases of credit card transactions. Our commitment to protect and guard the privacy for each one of our users is taken very seriously, reason for which we continually enhance our fraud protection systems and our other processes to fight fraud and identity theft.

Read more about the PointWorthy Privacy and Security Policy

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